Business IT Infrastructure Services

GT lets you profit from full remediation and management of your server and network infrastructure: in addition to monitoring, SOP remediation and full resolution of problems or issues, GT will review the incoming alerts and log files to quickly pinpoint an issue and remediate the problem. If GT is not able to resolve the problem, the ticket will be updated with detailed troubleshooting steps and immediately escalated to the appropriate Vendor’s Tech Support team for further troubleshooting and full resolution.

Firewall and ISP management are critical for Small Businesses. GT provides you with the firewall monitoring and remediation, bandwidth reporting, and ISP vendor coordination during link failures. Or, you can choose to have L1 router and switch monitoring & management for critical interfaces and errors included.

System failures and outages also will be reduced with GT Small Business Services. Services include Windows patch management for operating systems, proactive Antivirus definition updates, and Active Directory (AD) and Exchange health checks.

Business Services for Servers and Network

 

Desktop Services

GT’s Desktop services help customers maintain the productivity, as well as optimize the performance, reliability and security of Windows-based and Apple desktops and portable devices. GT’s Desktop services are performed 24×7, 365 days a year.

 

GT Agent

GT’s agent deployed on every managed server and desktop is designed to install quickly and without a reboot. GT’s agent provides a reliable mechanism to deliver monitoring and alerting, preventive maintenance, remote remediation & recording and reporting. All sessions are full 256 bit SSL encrypted to ensure all communications are completely secured.

 

Supported Devices, OS and Applications

IT InfrastructureSupported Technology
Server Operating SystemsWindows Server 2003 and upwards, Windows XP and upwards

Apple OSX Server
Infrastructure ApplicationsDomain Controller(Active Directory), Email (Microsoft Exchange), Mobile (Blackberry), Virtual Hosts(VMware, Citrix Xen, Hyper-V), File & Print, Backup (Symantec, NT Backup), DNS, DHCP
Network (Switch, Router & Firewall)Cisco:
Routers (8xx, SOHO 7x, 9x), Wireless Access Points (WAP) (15xx), Catalyst Switches 2xxx, Routers 18xx/19xx, Pix Firewall 5xx; ASA 5505, 5510.

SonicWALL: TZ series

APC: UPS
Desktop Operating SystemsWindows XP and upwards

Apple OSX 10.7 Lion and upwards, iOS 5 and upwards.
Antivirus ProductsSymantec, McAfee, Trend Micro, CA eTrust Antivirus, Kaspersky, ESET NOD32, Microsoft Security Essentials, Microsoft Forefront Client Security, Sophos Anti-Virus and AVG